Business Development Manager

About the role

Skinthesis is a modern skin and aesthetic clinic offering advanced aesthetic and skin treatments, including Botox, dermal fillers, Rejuran, PRP, laser treatments and professional facials. We are looking for a commercially minded, entrepreneurial Business Development Manager to drive the next stage of our growth. This full-time role is based at our Reservoir/Ringwood clinics and reports to the Clinic Manager and the Clinic Owner.

This is not a traditional sales role. You will identify new sources of revenue, develop innovative business opportunities, improve operational efficiency, reduce unnecessary costs and make sure we get the maximum value from our people, resources and clinic capacity.

You will work closely with the clinic owner and team to make Skinthesis more profitable, efficient and commercially successful. We expect you to think beyond day-to-day operations and keep asking: how can we generate more business, serve more clients, use our existing resources more effectively and reduce unnecessary costs? You will have significant responsibility for developing and implementing practical ideas that contribute directly to the clinic's growth and profitability.

Drive new business

• Develop and implement strategies to consistently generate new clients.
• Identify new revenue streams and untapped client markets.
• Develop referral, corporate, community and strategic partnership opportunities.
• Identify opportunities to increase consultations, treatment bookings, packages, memberships and repeat visits.
• Develop creative campaigns, promotions, events and initiatives that generate measurable new business.
• Explore new channels for client acquisition beyond traditional advertising.
• Monitor market trends and identify opportunities for Skinthesis to differentiate itself.
• Build relationships with relevant businesses, professionals, influencers and organisations that can generate qualified referrals.
• Develop and maintain a measurable business development pipeline.

Maximise existing staff and clinic capacity

A major part of this role is making sure Skinthesis gets the maximum commercial value from its existing team and facilities. This includes:

• Identifying unused practitioner and treatment-room capacity.
• Improving booking utilisation and reducing gaps in schedules.
• Identifying opportunities to increase bookings during quieter periods.
• Reviewing staff productivity and identifying opportunities for improvement.
• Developing strategies to increase revenue per client while maintaining appropriate clinical and ethical standards.
• Improving client rebooking and retention processes.
• Identifying opportunities for cross-referrals between appropriate treatments.
• Ensuring the clinic's existing resources are used efficiently.
• Working with staff to identify practical ideas for increasing productivity and revenue.

Reduce operational costs

You will actively look for ways to reduce unnecessary operating expenses without compromising clinical standards, patient safety, quality or client experience. Your responsibilities will include:

• Reviewing recurring operating expenses and identifying potential savings.
• Reviewing supplier relationships and negotiating better commercial terms where appropriate.
• Identifying unnecessary or underutilised subscriptions, services and expenses.
• Reviewing product and treatment-related costs.
• Identifying opportunities to reduce wastage and improve inventory management.
• Improving purchasing and ordering processes.
• Reviewing staffing and scheduling efficiency.
• Comparing operational costs against revenue and utilisation.
• Bringing practical cost-saving recommendations to management.

Business strategy and innovation

We want someone who actively brings ideas to the table. You will:

• Continually identify business and client opportunities.

About you

• Commercially minded and entrepreneurial.
• 2-3 years of experience.
• Keen to bring practical ideas to the table and see them through.