Crowd Controller

The Grand Hotel Healesville is looking for an experienced and reliable Crowd Controller to join our team for regular Friday and Saturday night shifts. We're a country pub in a small community, so we know good security is as much about people skills as it is crowd control.

You'll need to be friendly and approachable with our regulars, know how to read a situation and be experienced enough to step in calmly when needed. We're not after a nightclub-style approach. We want someone who understands the relaxed, community feel of a country pub while still keeping our staff and patrons safe.

What you'll do

• Work Friday and Saturday night shifts, with regular ongoing work
• Monitor the bar, beer garden and surrounding areas
• Keep an eye on patron behaviour and RSA issues
• De-escalate situations calmly before they become a problem
• Assist staff with refusing entry or removing patrons when necessary
• Help us maintain a safe, friendly environment for everyone

About you

• Current Victorian Crowd Controller licence
• Experience in pub, bar or hospitality security
• Reliable and punctual
• Confident without being confrontational
• Friendly, approachable and able to have a laugh
• Good judgement and strong communication skills
• An understanding of country pub culture and a close-knit community

About us

We're Tom and Lisa, local owners of the Grand Hotel Healesville (established 1888). We're hands-on in the business and genuinely care about our staff and the people who walk through our doors. We're looking for someone who will become part of our team, not just someone standing at the door.

How to apply

If this sounds like you, we'd love to hear from you. Please apply using the form on this page.