Health and Disability Services Manager

About the role

Essential Carers is an NDIS service provider dedicated to delivering high-quality, person-centred disability and community support services. We are committed to promoting participant wellbeing, independence and access to coordinated care through effective service planning, professional collaboration and continuous quality improvement.

We are looking for an experienced and motivated Health and Disability Services Manager to provide strategic and operational leadership across our health-related and disability support services. You will manage service delivery operations, coordinate multidisciplinary care arrangements, maintain regulatory compliance and make effective use of our organisational resources. This is a permanent, full-time role based in Point Cook, Victoria, working 38 hours per week. The salary is $85,000 per year plus superannuation.

What you'll do

• Plan, direct and oversee our health-related and disability support service operations, setting operational priorities, service delivery objectives and management strategies that support quality participant outcomes.
• Manage our arrangements for coordinating participant care with registered nurses, allied health practitioners, general practitioners and other healthcare professionals, ensuring effective communication, service integration and continuity of care.
• Develop, implement and regularly review policies, operational procedures and service quality standards so that services are delivered consistently, safely and effectively.
• Oversee compliance with the NDIS Practice Standards, safeguarding requirements, incident management frameworks, workplace health and safety obligations and relevant healthcare service regulations.
• Direct workforce planning, recruitment, staff allocation, training and performance management for service delivery and operational staff, ensuring appropriate staffing levels, professional competencies and accountability.
• Prepare and monitor operational budgets, review service delivery expenditure and oversee the allocation of staffing, equipment and other resources to keep services efficient and financially sustainable.
• Establish and monitor operational performance indicators, evaluate service effectiveness, review participant feedback and implement corrective actions and improvement strategies.
• Build and maintain professional relationships with healthcare providers, allied health practitioners, community organisations, NDIS stakeholders and regulatory bodies to support coordinated services and interagency collaboration.
• Oversee risk management processes, review reportable incidents and service delivery concerns, and put preventive measures in place to promote participant safety, wellbeing and compliance with our standards.
• Prepare operational and performance reports for senior management, identify opportunities for service improvement and contribute to planning and developing sustainable health-related and community care services.

About you

• A bachelor's degree or higher in Health Services Management, Healthcare Administration, Public Health, Nursing, Allied Health, Health Management or a closely related field.
• At least one year of relevant professional experience in health services management, community health, disability service management or a comparable healthcare-related management environment.
• Demonstrated experience managing service delivery operations, workforce planning, organisational resources and quality assurance processes.
• Sound knowledge of the NDIS Practice Standards, Australian healthcare service frameworks and relevant regulatory obligations.
• Proven ability to develop operational policies, manage service performance and coordinate multidisciplinary service arrangements.
• Strong leadership, stakeholder engagement, communication, analytical and organisational management skills.
• Experience in budgeting, operational reporting, risk management and continuous quality improvement.

How to apply

Please apply through the form on this page with your updated resume and a cover letter outlining your relevant qualifications, management experience and suitability for the position. We will assess applications against the qualifications, relevant experience, professional competencies and demonstrated ability to carry out the responsibilities of the role.

Essential Carers is an equal opportunity employer committed to maintaining a diverse, inclusive and professional workplace.